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Your business, written down. Follow the same steps every time so nothing gets missed, and hand tasks to a helper when you grow.

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Order fulfillment

• [ ] Confirm payment and personalization details
• [ ] Move order to Processing in Orders
• [ ] Make or pick the item, check quality
• [ ] Pack using the packaging checklist
• [ ] Buy label, add tracking number to the order
• [ ] Mark as Shipped and send the shipping message

Packaging checklist

• [ ] Tissue paper + sticker seal
• [ ] Thank-you card (handwritten for VIPs)
• [ ] Care instructions card
• [ ] Discount code for next order
• [ ] Photo of the packed order for your records

Photo shoot checklist

• [ ] Natural light, morning or late afternoon
• [ ] One hero shot on a neutral background
• [ ] Scale shot (in hand or in a room)
• [ ] Detail close-up and packaging shot
• [ ] 1 vertical video for Reels / TikTok

Weekly routine

• [ ] Mon: plan tasks and content for the week
• [ ] Tue–Thu: make, pack and ship
• [ ] Fri: log receipts, fill in the Weekly Review
• [ ] Sun: batch-schedule next week's posts

Customer message templates

• Order confirmation
• Shipped
• Review request
• Delay notice

Shop policies

• Returns & exchanges
• Damaged items